Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SHBHBAS002 Mapping and Delivery Guide
Provide head, neck and shoulder massages for relaxation

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency SHBHBAS002 - Provide head, neck and shoulder massages for relaxation
Description
Employability Skills
Learning Outcomes and Application This unit describes the performance outcomes, skills and knowledge required to provide relaxing head, neck and shoulder massages prior to other hair services. It requires the ability to use a basic range of massage techniques.This unit applies to salon assistants who work in hairdressing or barber salons under close supervision and with guidance from more experienced or senior hairdressers or barbers. However, in a small salon, more senior hairdressers or barbers also undertake this function.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must be demonstrated in a hairdressing or barbering environment; this can be:

a hairdressing or barbering industry workplace or

a simulated hairdressing or barbering workplace, set up for the purpose of skills assessment that provides services to paying members of the public.

Assessment must ensure use of:

paying clients with different massage requirements; these can be:

clients in a hairdressing or barbering industry workplace, or

clients in a simulated hairdressing or barbering workplace within a training organisation who have the expectation that the services provided reflect those of a commercial business

activities that require the individual to work with commercial speed, timing and productivity to complete client services within designated timeframes that reflect accepted industry practice

a basin services area with:

adjustable client chairs or couches

clean client gowns or wraps

clean client towels

a diverse professional range of massage mediums:

scalp treatment products

hair treatment products

massage oil

operator hand washing facilities:

basin with hot and cold running water

liquid soap

single use towels or hand dryer

product instructions

template client history records

organisational procedures for:

client comfort, safety and hygiene

work health, safety and hygiene for providing massages

waste minimisation

disposal of hazardous and other waste.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and:

hold a Certificate III in Hairdressing, or a Certificate III in Barbering, or a Certificate IV in Hairdressing, or be able to demonstrate equivalence of competencies; and

have at least three years full time employment experience as a hairdresser in a salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a hairdressing qualification; this cannot include any indentured traineeship or apprenticeship period; or

have at least three years full time employment experience as a barber in a shop or salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a barbering qualification; this cannot include any indentured traineeship or apprenticeship period.
Prerequisites/co-requisites
Competency Field Basin Services
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Prepare for massage.
  • Question client about any pre-existing conditions or injuries and seek, from supervisor, advice to proceed as required.
  • Examine client head, neck and shoulder areas and record any notable skin, scalp or scarring issues on client history.
  • Prepare service area, self and client for massage, according to organisational hygiene procedures and health regulations.
  • Select massage medium from salon range and measure to ensure minimal wastage.
       
Element: Massage client head, neck and shoulders.
  • Apply massage medium to head, neck and shoulder areas and use appropriate massage techniques to relax client.
  • Vary length of massage to suit client requirements and designated time lines.
  • Monitor client response throughout service and adjust massage techniques as required.
  • Remove massage medium according to product instructions.
  • Allocate client post-massage relaxation time according to timeframes for next service.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for massage.

1.1.Question client about any pre-existing conditions or injuries and seek, from supervisor, advice to proceed as required.

1.2.Examine client head, neck and shoulder areas and record any notable skin, scalp or scarring issues on client history.

1.3.Prepare service area, self and client for massage, according to organisational hygiene procedures and health regulations.

1.4.Select massage medium from salon range and measure to ensure minimal wastage.

2. Massage client head, neck and shoulders.

2.1.Apply massage medium to head, neck and shoulder areas and use appropriate massage techniques to relax client.

2.2.Vary length of massage to suit client requirements and designated time lines.

2.3.Monitor client response throughout service and adjust massage techniques as required.

2.4.Remove massage medium according to product instructions.

2.5.Allocate client post-massage relaxation time according to timeframes for next service.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

follow health, safety and hygiene procedures to provide head, neck and shoulder massages to four different clients ensuring services consistently meet client expectations

choose the following massage techniques as appropriate to the head, neck or shoulder area and cumulatively use these techniques across the suite of services:

effleurage

petrissage

tapotement

use these products cumulatively across the suite of services:

scalp treatment products

hair treatment products

massage oil.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

organisation's product range of massage oils, scalp and hair treatments:

product purpose

action on the scalp and hair

application instructions

key features and use of these massage techniques on the head, neck and shoulders:

effleurage

friction

petrissage

tapotement

basic aspects of local government, state or territory health regulations applicable to providing massage services

industry practices and organisational procedures for:

client comfort, safety and hygiene with particular emphasis on:

using gown and towels to protect client clothes

monitoring client comfort

preventing cross-transmission of infection between customers

work health, safety and hygiene for providing massages, with particular emphasis on:

using correct posture to avoid fatigue and injury

preventing cross-transmission of infection during customer contact

minimising wastage of massage mediums

waste disposal with particular emphasis on sound disposal methods for contaminated waste.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for massage.

1.1.Question client about any pre-existing conditions or injuries and seek, from supervisor, advice to proceed as required.

1.2.Examine client head, neck and shoulder areas and record any notable skin, scalp or scarring issues on client history.

1.3.Prepare service area, self and client for massage, according to organisational hygiene procedures and health regulations.

1.4.Select massage medium from salon range and measure to ensure minimal wastage.

2. Massage client head, neck and shoulders.

2.1.Apply massage medium to head, neck and shoulder areas and use appropriate massage techniques to relax client.

2.2.Vary length of massage to suit client requirements and designated time lines.

2.3.Monitor client response throughout service and adjust massage techniques as required.

2.4.Remove massage medium according to product instructions.

2.5.Allocate client post-massage relaxation time according to timeframes for next service.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Question client about any pre-existing conditions or injuries and seek, from supervisor, advice to proceed as required. 
Examine client head, neck and shoulder areas and record any notable skin, scalp or scarring issues on client history. 
Prepare service area, self and client for massage, according to organisational hygiene procedures and health regulations. 
Select massage medium from salon range and measure to ensure minimal wastage. 
Apply massage medium to head, neck and shoulder areas and use appropriate massage techniques to relax client. 
Vary length of massage to suit client requirements and designated time lines. 
Monitor client response throughout service and adjust massage techniques as required. 
Remove massage medium according to product instructions. 
Allocate client post-massage relaxation time according to timeframes for next service. 

Forms

Assessment Cover Sheet

SHBHBAS002 - Provide head, neck and shoulder massages for relaxation
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SHBHBAS002 - Provide head, neck and shoulder massages for relaxation

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: